Return & Exchange Policy

Effective Date: October 24, 2025

Overview

At MySmartHub.shop, we strive to deliver high-quality products with care and transparency. We understand that sometimes a product may not fit as expected, and we’re here to help. Please read our return and exchange policy carefully before making a request.

Return Eligibility

• We accept returns and exchanges only for unsized or unfit products.
• Returns must be requested within 1 DAY (24Hours) of delivery.
• Products must be unused, in original condition, and with all packaging intact.
• We do not accept returns for reasons such as change of mind or personal preference.

Exchange Policy

• If the product is unfit or the wrong size was delivered, we will offer an exchange for the correct size (if available).
• If the desired size is not available, we will issue a refund for the product value.
• Customers must provide clear photos or videos showing the sizing issue.

Packing Video Assurance

We record a packing video for every order to ensure transparency and quality control. This video can be shared with the customer upon request to verify the condition and contents of the package before shipping.

Refunds

• Refunds are processed only when an exchange is not possible due to size unavailability.
• Refunds will be issued to the original payment method within 1-3 business days after approval.
• Shipping charges are non-refundable unless the return is due to our error.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our support team at smarthubmpl@gmail.com with the following details:

• Order ID
• Reason for return or exchange
• Photos or videos showing the issue
• Preferred resolution (exchange or refund)

Exceptions

• Products marked as “Final Sale” or “Non-returnable” cannot be returned or exchanged.
• Customized or personalized items are not eligible for return.

Contact Us

If you have any questions or concerns about our return and exchange policy, feel free to reach out:

Email: smarthubmpl@gmail.com
Phone: +91-9963629009
Address: Marpuri Street, Theaters Road, Madanapalle, Andhrapradesh, India 517325